Resume

Resume PDF

Education

Masters of Health Informatics in Advanced Analytics, University of Waterloo, 2025-2026

• Courses: Quantitative Methods and Analysis, Information Technology for the Health Professional, Fundamental Research Methods in Health Informatics (Python Programming), Principles of Epidemiology, Data Structures and Standards, AI Application in Health, Machine Learning Techniques
• GPA: 4.0
  
  

Honours B.COSC in Computer Science, Algoma University, 2021-2024

• Awards: Dean’s Honours List, graduated Summa Cum Laude.
• Courses: Data Structures, Assembly Language Database Programming, Computer Organization,Software Engineering, Techniques of Systems Analysis, OOP, AI, Operating Systems, Analysis of Algorithms, Distributed Systems, Computer Networks, HCI, Data Management
• GPA: 3.99
  
  

Certificate of Full Stack Web Development, York University, 2019-2020

• Courses: Server Side Programming and Tools, Database Design and Principles, DevOps and Deployment, Web UI Concepts and Frameworks
• GPA: 3.88
  
  

Certificate of User Experience (UX) Design and Development, OCAD University, 2019-2020

• Courses: UI/UX Design, Web Analytics, PHP Dynamic Web Design
  
  

Paramedic Diploma, Loyalist College, 2016-2018

• Awards: Dean’s Honours List
• Course sample: Anatomy & Physiology, Crisis Intervention, Emergency Patient Care, Medical Ethical Issues, Pathophysiology, Pharmacology
• GPA: 88%
  

Honours B.A. in Sociology, York University, 2010-2015

• Course sample: Sociological Theory, Biology, Sociological Research Methods, Globalization, Criminalization & Regulation
• Member of Women’s Varsity Hockey Team
  

Work Experience

2024 - Present: Teaching Assistant, Algoma University

• Maintained, observed and evaluated each student’s progress through assessments
• Effectively communicated and coordinated with the instructor to discuss any changes to the marking scheme, or report any suspected academic integrity issues
• General Member volunteer for the Algoma University Computer Science Society, supporting workshops, hackathons, and networking events, fostering innovation, peer learning, and technical skill development.
  

Mar 2021 - Aug 2021: Emergency Health Services Investigator (Contract), Ministry of Health - EHRAB

• Handled a caseload of multiple active investigations into emergency health services operations incidents
• Utilized investigative techniques to interview emergency medical services personnel and various other witnesses, including health care professionals, civilians, police officers and firefighters
• Analyzed data and investigative documents, and communicated findings in extensive investigation reports
• Divisional Lead volunteer for the Federated Health Charity Campaign. Led a province-wide fundraising campaign for 20+ Ontario health charities, organizing events, securing departmental support, and driving participation.
  

Sept 2020 - Mar 2021: Quality Assurance Technician, Business Tech Ninjas

• Responded to client system enquiries with technical troubleshooting to identify and resolve SaaS B2B Wordpress issues to recommend solutions for enhanced business performance.
• Developed statistical reporting dashboards to assess website performance, leveraging data visualization tools to present insights to clients and optimize business decision-making.
• Performed A/B testing, quality assurance and trend analysis on new user engagement data to measure the effectiveness of UX/UI features, leading to improved customer retention, site engagement and updated documentation.
• Maintained project management workflows to track and complete projects with overlapping timelines, designed website UI/UX components, and authored website copy.
  

Oct 2020 - Dec 2020: Junior Frontend Web Developer (Internship), unTribe

• Developed and managed the creation of a full-stack GRANDstack (GRAPHql, React, Apollo, Neo4j) metadata application to streamline data entry and structure collection, while maintaining user engagement for downstream analytics, database storage and program evaluation.
  

2019 - 2020: Communications Training Officer, Toronto Paramedic Servies

• Mentored and coached Emergency Medical Dispatch staff, providing in-service training to new hires, returning department staff, and those needing remedial support.
• Delivered training on new procedures, software and computer applications, observed trainee performance, and documented feedback to ensure improvement and adherence to policies.
• Provided support and consultation to divisional program working groups, offering recommendations to enhance training and program development.
• Maintained a strong working knowledge of all dispatch systems, operational protocols, and applicable legislation.
  

2018 - 2020: Emergency Medical Dispatcher, Toronto Paramedic Services

• Managed 911 calls, determined the urgency of ambulance requests, and dispatched medical and support vehicles to emergencies of competing priorities.
• Prioritized and dispatched resources efficiently, maintaining high service standards under stressful conditions.
• Monitored dispatch systems to stay current on updated call information and facilitated non-emergency transfers as needed.
• Utilized multiple communication systems, including radios, InformCAD, Optima, and MPDS protocols, to ensure effective coordination with EMS and allied agencies.
• Maintained confidentiality and complied with all regulations regarding patient health information.
  

Jan 2018 - May 2018: Paramedic Apprenticeship, Toronto Paramedic Services

• Responded to public emergency calls and delivered emergency medical care and first aid while enroute to the hospital, working closely with active field Primary Care Paramedics.
• Assessed and triaged patients to determine appropriate medical treatment.
• Performed patient care according to the Ministry of Health and Long Term Care BLS Patient Care Standards and provided accurate ePCR documentation.
• Demonstrated the knowledge and interpretation of various legislation and regulations, such as, the Ambulance Act, Mental Health Act, Coroners Act, Highway Traffic Act, and PHIPA.
  

2017 - 2018: Emergency Call-Taker, Toronto Paramedic Services

• Answered 911 calls while providing customer service to those in need.
• Determined the nature and urgency of requests for service and prioritized calls relative to the Advanced Medical Priority Dispatch System algorithm, and conversed with allied agencies.
  

2017 - 2018: Customer Service Representative, Center for Addiction and Mental Health (CAMH)

• Answered telephones in a switchboard call-centre environment.
• Dispatched security personnel and contacted emergency services as needed, operated radio systems, multi-screen computer systems and paging systems.
• Provided support to staff and liaised with hospital personnel such as doctors and nurses.
  

2016 - 2018: Patient Transfer Attendant, RNR Patient Transfer

• Handled confidential information such as medical health records, provided first aid medical care to patients as needed, liaised with dispatch, hospital staff and patients.
  
  

Awards, Certificates & Conferences

• Accredited Center of Excellence (ACE) Compliant Award, Toronto Paramedic Services. 2017 –2020.
• Stork Award x3, Toronto Paramedic Services. Assisted in emergency childbirth. 2017–2020.
• 5th Place, Ontario Government’s Cyber Security Capture the Flag Competition. 2024.
• Certificate, Microsoft Career Essentials in System Administration. 2023.
• Conference Attendee, CAN-Canadian Celebration of Women in Computing (CWIC). 2023.
  

Career Skills

• Technical: Python, SQL (MySQL, Microsoft SQL Server), Java (Eclipse IDE, IntelliJ), C++, data visualization, MS Office applications, business intelligence tools and dashboards (e.g. Tableau, Streamlit), statistical software (e.g. SPSS), HTML5, CSS3, JavaScript, UI/UX Design, Bootstrap, Node.js, Express, React, RESTful APIs, Docker, GCP, GitHub, and Git

• Professional: adaptive, organizational project management, critical thinker, effective communicator, time management, logical and analytical problem solver, verbal and written communication